The Riverfront York - Booking Terms & Conditions

Unique Stay Accommodation

1. General Terms & Conditions:

• We welcome responsible holiday guests and in the interest of promoting comfort, safety and well-being first to our holiday guests and staff, please observe and follow the park’s rules.
• It is important that in advance of making a booking you understand that your booking is for a specific accommodation.
• Bookings can only be made by a person over 18 years of age who are in attendance during the stay and agree on behalf of all persons in their party to abide by the conditions of booking and the rules of the park.
• Payment in full is required at the time of confirmed booking for all accommodation.
• Provisional bookings can be made in advance and are held for 3 days. If bookings are not confirmed by means of a deposit within this time they will automatically be cancelled. Please inform us immediately if you decide to not take up your booking.
• Waste recycling is available onsite and is included within your fees.
• Toilet and Shower facilities are located behind a security door. Access codes will be provided on the confirmation of booking for each of the cabins. The Ark has its own facilities. This facility is for the sole use of guests staying onsite and the access code should not be shared outside of your party.
• If you have not notified us to cancel or amend the booking in advance of your arrival and do not arrive at the park for the first night of the booking, the entire booking will be deemed cancelled and no refund will be given.
• Please be aware that dogs (where allowed) and an extra car etc. may attract charges in additional to that of the accommodation hire. The extras and their charges are clearly set out on our online booking portal and can be viewed when checking availability. Please ensure that when booking online you select the extras that apply to you. Accommodation hire will include the cost for your chosen accommodation for the duration of stay and number of persons in the party. You will be provided with a final total.
• Most breeds of dog are welcome apart from those on and pending the dangerous Dog Act. We do not accept any other pets. A maximum of two dogs per booking and charges apply. Dogs must always be under the control of a responsible adult, kept on a lead and wear a collar with identity tag. Dogs are not allowed on The Ark.
• We ask that you clean up after your dog. A waste bin is provided by the main entry gates.
• Dogs should not be left unattended in your accommodation. If we think your dog is causing a nuisance or damage you may be asked to leave.
• Laundry facilities require tokens that are available to purchase from the Cafe Bar onsite between 9am and 4pm.
• No fires or ball games allowed. We do allow the use of gas BBQs.
• Onsite Wifi is available. Access codes will be provided with your confirmation of booking.
• Guests are kindly reminded to secure all personal belongings during their stay, as the management cannot accept responsibility for any loss, theft, or damage.
• Please note that CCTV is in operation throughout the site at all times.
• During the 2026 season the Caravan and Motorhome Park (where some of our cabins are located) is scheduled to be located behind a security barrier. Access codes will be provided on the confirmation of booking.

2. Booking Online:

• Please be aware that online booking applications are confirmed as accepted at the time of completing the online purchase process.
• All prices quoted are in GBP Sterling and are inclusive of VAT.
• On acceptance of your booking a ‘Confirmation of Booking’ email will be sent to the registered email address detailing the full cost and including a link to make payment. Please check your Spam or Junk folder.
• Customers who do not want to use our online booking service can book their accommodation by contacting us with their booking choice directly by telephone.

3. Booking Offline:

• Offline bookings are welcomed using these methods - by telephone, email or at the park, subject to availability.
• Book by telephone and providing your contact details and credit or debit card details for making full payment transactions.
• A booking reference number will be provided to you. Please keep a note of it as you may be asked for it upon arrival.
• All prices quoted are in GBP Sterling and are inclusive of VAT.
• On acceptance of your booking a ‘Confirmation of Booking’ email will be sent to the registered email address detailing the full cost. Please check your Spam or Junk folder.

4. Our Cancellation Policy:

Cancellations by you:

• Should you need to cancel your booking you must advise us by email to enquiries@theriverfrontyork.co.uk.
• Your cancellation will only be effective as of the date we receive your confirmation.
• All payments taken are non-refundable or transferable in all cases of being cancelled by you within 14 days of arrival.
• Cancellations or amendments are possible with a full refund with 28 days or more notice of your arrival.
• Cancellations between 15 to 27 days beforehand are none-refundable however you will be able to change your booking dates subject to availability.
• If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.
• Please do not ask for holidays to be transferred or refunded if you are cancelling within 14 days of arrival, when making your booking you are agreeing to these terms. We strongly advise that guests take out insurance for their holidays.

Cancellation or changes by us:

• In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either: Accept the changes offered by us or to receive a full refund.
• We do not pay compensation in circumstances where we have to cancel your booking including those arising from circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, global pandemics and acts of government but excluding flooding.

5. Other Information:

• Please do feel free to contact the us directly should you have any further queries before booking. enquiries@theriverfrontyork.co.uk or 01904-704400
• We will always try our very best to meet special requests, please give us as much notice as possible.
• Please be aware that we always try to ensure that all of our onsite facilities to be fully available for our customers to enjoy however from time to time some may be unavailable.
• The Riverfront York may change these terms from time to time. If we do so then we will notify you by email and posting the new terms on our website.
• The Riverfront York is a UK based Company. Company Registration Number: 02110923. VAT Reg. No. 444366641
• Oue website can be found here: www.theriverfrontyork.co.uk 

August 2025